Privacy Policy

Personal Information: We collect information you provide directly, including your name, phone number, delivery address, and payment information when you place an order or make a reservation.

Order Information: We collect details about your orders, including items ordered, order history, and delivery preferences to improve our service.

Communication Data: We may collect information from your communications with us, including phone calls, SMS messages, and social media interactions.

Payment Information: We collect payment information such as Mobile Money numbers or card details. Payment processing is handled securely through third-party payment providers.

We use the information we collect for the following purposes:

• Processing and fulfilling your orders and reservations
• Communicating with you about your orders, delivery status, and service updates
• Improving our products, services, and customer experience
• Sending promotional messages, offers, and updates (with your consent)
• Preventing fraud and ensuring the security of our services
• Complying with legal obligations

Third-Party Service Providers: We may share your information with trusted third parties who assist us in operating our business, including payment processors, delivery services, and SMS providers.

Legal Requirements: We may disclose your information if required by law or in response to valid legal requests from authorities.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

With Your Consent: We may share your information with your explicit consent for specific purposes.

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure payment processing through encrypted channels
• Restricted access to personal information by authorized staff only
• Regular security reviews and updates
• Secure storage of data on protected servers

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

With your consent, we may send you promotional messages about our products, services, and special offers via SMS or phone call. You can opt out of marketing communications at any time by:

• Replying "STOP" to our SMS messages
• Calling us at 0531587568 to request removal from our marketing list
• Informing our staff during your next visit or order

Even if you opt out of marketing communications, we may still send you transactional messages related to your orders and reservations.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Opt-out: Opt out of marketing communications at any time
• Complaint: Lodge a complaint with us about our data practices

To exercise these rights, please contact us at 0531587568.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. This typically includes:

• Order history: retained for at least 3 years for accounting and warranty purposes
• Customer accounts: retained until you request deletion or your account is inactive for an extended period
• Marketing communications: retained until you opt out

When we delete your information, we take reasonable steps to ensure it is securely destroyed or anonymized.

For questions about this Privacy Policy or our data practices, please contact us:

Phone: 0531587568
Location: Opposite Bompeh Senior High School, Axim Rd, Takoradi